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Installation and User Manual

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10. Common Error Messages

This section is design to guide you through resolving application errors.

If you have an application error not listed here or if you require any further

assistance, please call the MobileIT Help Line on 1902 224 551 (Australia only).

Common error messages and their suggested solutions are as follows:

10.1 COM Port Doesn’t Exist…

DeskTop.SMS will report COM port doesn't exist or

modem is not properly connected! Please check

connections and try again. when it cannot access the

ERICSSON Fixed Cellular Terminal.

We suggest that you verify the connections between the ERICSSON Fixed Cellular Terminal

and the PC and between the modem and electrical wall socket. Ensure that the modem is

switched on.

Check which COM port you have plugged the ERICSSON Fixed Cellular Terminal on and

open the DeskTop.SMS Administration window. Change the COM port number as

appropriate and click on Save and Exit.

Re-open the Administration window. If you still observe the COM port doesn't exist…

message, then change the COM port number to a different value and try again.

DeskTop.SMS can successfully communicate with the ERICSSON Fixed Cellular Terminal

when you can observe that it is sending AT commands to the modem in the Output

commands box (lower left-hand side of the Administration window).

10.2 GSM Number Has to Have 10 Digits Minimum!…

DeskTop.SMS will report GSM number has to have 10 digits

minimum! when you are trying to add a new contact to the

Phone Book that is in the correct format but does not have the

required minimum number of digits.

We suggest that you confirm that the number you are entering is a valid one and ensure

that you have entered it correctly on the Phone Book window.

A valid GSM number must have minimum of 10 digits and have a leading plus (+) symbol

followed by a country code (e.g. +61404818783).

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Ericsson F221m Bedienungsanleitung Seite 66