Ericsson RX8330 Spezifikationen PDF herunterladen (Seite 20)

Troubleshooting

RX8200 Configuration Guide

4 TROUBLESHOOTING

4.1 UNABLE TO LOCK TO THE WNE SIGNAL

Items to verify:

 Confirm that the Input source is selected as SAT (for satellite feed) as shown in Figure 36 in Appendix 3. Also ensure that

the Primary Input is configured as SAT.

 Confirm the receiver is Enabled for 8PSK as outlined in Appendix 8. Apply an appropriate HD License key if required,

reboot and retry.

 Confirm that you’ve selected the correct multicast address to filter WNE Data as shown in Figure 39 in Appendix 3.

 Verify the LNB values that have been entered (refer to Figure 38 in Appendix 3). Several WNE installations have

uncovered a different LNB value when examined by an engineer. For example, if it is believed that a 10GHz LNB is

installed, try altering the L-Band frequency value by ± 500MHz. Popular LNB values tend to be 9.5GHz, 9.75GHz, 10GHz,

and 10.5GHz.

 Check the quality of the RF coaxial cable connecting to the RX8200. The F connector is a coaxial RF connector commonly

used for “over the air" terrestrial television, cable television and universally for satellite television and cable modems,

usually with RG-6/U cable or, in older installations, with RG-59/U cable.

4.2 NOT GETTING IP DATA FROM WNE

 Is the IP Output Port enabled as shown in Figure 14. IP data will not be output from the RX receiver until this port is

enabled.

 Check that the physical ethernet cable is connected to Port 2 and not Port 1

 Check that the MPE Enable check box is enabled under the Decode tab and item MPE as shown in Figure 40 in Appendix

 Can you ping Port 2? Open a command prompt and ping 172.16.2.2. If not, then the issue lies with either the cable used to

connect to the receiver or there is an issue with the network connection.

 Have you tried rebooting either the WNE Server and/or the RX8200 decoder? This often serves to reset network card

interfaces.

 Check the RX8200 firmware version. This can be seen from the front panel of the receiver under menu item 1.2.1



Figure 27. RX8200 Firmware Version

 Firmware version v5.12.2 is the latest version (at the time of writing) that should be installed on all RX units. If an earlier

version of firmware (e.g. v5.2.4 or v5.11.3) is installed then upgrading to v5.12.2 could resolve IP data reception problems

particularly if an installation is running through a network switch. See Appendix 6 for instructions on how to perform an

upgrade.

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Ericsson RX8330 Spezifikationen Seite 20