Ericsson BS260 Spezifikationen PDF herunterladen (Seite 17)

Software

Attendant Console

Operator and

InformationSolutions

Ericsson-LGprovidesPC-basedsoftwareattendantconsolesthatintegrate

telephonywithexternalcalldataandworkforceinformation.Theapplications

simplifycallhandlingandmeetevolvingcommunicationsrequirements.

AstheoperatorconsolesforEricsson-LG’scommunicationssystems,

ez-AttendantandiPECSAttendantgivehighlyefcienttelephonyconnections

forattendants,receptionistsandsecretaries.Theyallowoperatorstoquickly

andeasilyprovidecommunicationsandpresenceinformationforany

telephonyconnectionrequest.

iPECS Attendant

iPECSAttendantistheIPattendantconsolethatextendsthefeaturesof

ez-Attendantfeatureswithsoftphonefunction,hotelfeaturesandan

improveduserinterface.BasedontheiPECSPlatformsthatintegratedwith

iPECSAttendant,thesupportedfeaturesarevarious.

Embeddedsoftphonefunctions

• Operatingwithouttheneedforanexternalphone

• HighqualityvoicecommunicationsusingPC

Easytouseinterface

• Easierandmoreintuitivedesignanddisplayicons

• Flexibledisplayoptions

Variousproductivityenhancementfeatures*

• CallRecordingfromtheapplication

• Videocall

• Callstatisticsforeachoperator

• Recentcallhistorydisplay

Hospitalityfeatures

• Checkin/out,wakeupcall,roomstatus,roomcutoff,etc.

• iPECSAttendantHotelforbasicPMSfunctionalitywithiPECS-LIK/MG

-Check-outbillingservice,Custombillingformat

-SystemInformationupdateinreal-time(PMSDBsync)

-DNDservice,messageservice

-Roomclass(COS)setting,Roomchange

*

OnlyappliedtoiPECS-CM/LIK

APPLICATIONS 15

[iPECSAttendantHotelVersion]

[iPECSAttendantOfceVersion]

iPECS ez-Attendant

iPECSez-AttendantworksinconjunctionwiththeAttendant’sIPphone

providingenhancedattendantfeaturesandefciency.

Easytouseattendantandflexiblecallhandling

• Mousepointandclickorprogrammablehotkeystoselectfeatures

• Realtimepresenceshowingthestatusofusers

• Draganddropthecallfromthequeuetoanotherstationforhandling

Directorymanagement

• Localandcorporatecontactdatabaseintegrationforquickaccess

• CompatiblewithOutlook,Excel,ACT!andGoldMine

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