Ericsson W25 Betriebsanweisung PDF herunterladen (Seite 77)

Trouble-Shooting

5/1551-CRH 102 167 Uen Rev C 2007-04-25

• On the Internet page, check that the PIN field is filled in and that there

is no error message beside this field. If there is a message saying

Insert SIM, verify that a valid SIM card is correctly inserted and then

retype the PIN code on the Internet page. If the message says Set

PIN, only retype the PIN code. If the SIM blocked message is

displayed, the PUK is required to unblock the card.

• On the Internet page, check that the APN is correctly entered in the

APN (3G) and APN (2G) fields according to the information from your

service provider.

• On the Internet page, verify that the mobile network signal quality

indicator displays at least one bar. If not, move the Ericsson W25 or

attach an external antenna (indoor window or outdoor roof mounted).

External antennas are available as accessories to the Ericsson W25.

• Make sure that the LAN or WLAN connection is established. For

trouble-shooting, see section

6.7 – “No LAN Connection” or 6.8 – “No

Wireless LAN Connection”.

6.3 Slow or Intermittent Internet Connection

If your Internet connection is unacceptable slow or regularly dropping, take

the following actions to identify and solve the problem:

• On the Internet page, verify that the Connection is HSDPA or UMTS. If

not, move the Ericsson W25 or attach an external antenna (indoor

window or outdoor roof mounted). External antennas are available as

accessories to the Ericsson W25. Verify with your operator that HSDPA

is available.

• On the Internet page, verify that the mobile network signal quality

indicator displays at least two bars. If not, try to move the Ericsson W25

or attach an external antenna.

6.4 No Access to a Certain Internet Application

If you cannot access a certain Internet application or specific type of data,

take the following actions to identify and solve the problem:

• If the application uses FTP or TFTP, check the NAT page to make sure

that the ALG supporting the Internet application is enabled.

• If the application requires UPnP IDG, check that UPnP IDG is enabled

on the NAT page.

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Ericsson W25 Betriebsanweisung Seite 77