Ericsson BS260 Spezifikationen PDF herunterladen (Seite 19)

Ericsson-LGoffersacontactcentersuitedesignedforsmallandmedium

business.iPECSCCS

(

ContactCenterSuite

)

isamulti-channelIPcontact

centersolutionspackagebestintegratedwithiPECSPlatforms.iPECSCCS

consistsofACD,CTIandReportingmodulesaspartofthebasicpackage

andmanyoptionalvalueaddedfunctionmodules.

Bestsuiteforsmall&medium-sizedcontactcenter

• CosteffectivebundlesforbasiccontactcenterwithiPECSPlatforms

• Flexibleadd-onandoptionalmodulesforadditionsfunctionalities

• Easyinstallationandoperationwithintuitiveandsimplefunctions

• Built-inCRMinterfaceformajorCRMSolutions

Benefits of all software solution

• SoftwarebasedmediaprocessingthroughSIP

•NoPSTNmediainterfacecard

Nextgenerationsinglemulti-mediasolution

• E-mail,VoiceMail,Fax,Webchatsupport

•Socialmediainterface–Twitter,Facebook

•Multi-MediaOutboundTele-marketing

Webbasedreportingtool

• Real-timemonitoringandhistoricalreportsonarangeofcallaccounting,billing,

callanalysis,etc.

• IntegratingwithVoiceRecordingorCRM/Databaseinthecontactcentertoshow

comprehensivereports

• BusinessintelligentDashBoard

iPECS CCS

CompactContactCenter

ApplicationforiPECS

iPECS IPCR

IPCallRecording

iPECSIPCallRecording(IPCR)isacallrecordingandmonitoringsolution

tightlyintegratedwithiPECSCallServersoptimizedforsmallandmedium

sizedofcesandcontactcenters.IPCRisdesignedasasimpleandcost

effectivesolution,whileitdeliverspowerfulvalueaddedfeatures.iPECS

IPCRcanmeettheneedsofrobustcallrecordingtoensureregulatory

complianceandqualitymanagement.

All-in-onecosteffectivesolution

• Singleserversolution

• Lowtotalcostofownership

Featurerichsolution

• Basicmonitoringandstatisticsreportingfunctions

• Powerfulvalueaddedfeaturesincludingvoicepacketencryption,localsurvivability,

remotemaintenance,andfaultalarms

FlexibledeploymentlikeotheriPECSsolutions

• Recording,monitoringandsavingconversationsofremotebranch,homeoffice

androadwarriorseitherinacentralserverorlocalserverbasedontheuserdemands

• Upto10iPECScallserverscanberegisteredwithanIPCRserver

• Upto10IPCRserversperiPECS-LIKserver

APPLICATIONS 17

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