Ericsson G36 Bedienungsanleitung PDF herunterladen (Seite 29)

Communications systems built to drive business ahead

MD Evolution 8.1

Product News

PN 06:16 Rev A 2006-10-20

Created by ESF/KEP/MA Francois Vaillant

Availability

The sales course, a course description, and course schedules are

available at: http://ericsson.tripnet.se/learngate/portal/index2.jsp

For no-learning gate users the course descriptions and course schedules can

also be viewed on the following home page:

http://www.ericsson.com/enterprise/education/portfolio_date.shtml

8 Service

8.1 Technical Support

Ericsson Enterprise provides the following support services for Service

Partners:

• Remote assistance

• On-site Assistance

• Field trials

• Audits

Technical Support

• Technical assistance is performed by MCS.

(Mobility Communication System, i.e. a Metrix queue)

• Engineers are based in France

• Language is English

8.2 Service Partner

8.2.1 One-Tier Model

One-Tier Model personnel are to use Metrix to elevate their issues to our

technical support level. They have a password that can be used to call

the Support Center in an emergency.

8.2.2 Two-Tier Model

In accordance with directions issued by the Service Partner, Two-Tier

Model personnel have to go through the one-tier personnel in case of

emergency or for product-related issues.

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Ericsson G36 Bedienungsanleitung Seite 29