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Troubleshooting

RX8200 Configuration Guide

4 TROUBLESHOOTING

4.1 UNABLE TO LOCK TO THE WNE SIGNAL

Items to verify:

 Confirm that the Input source is selected as SAT (for satellite feed) as shown in Figure 37 in Appendix 3. Also

ensure that the Primary Input is configured as SAT.

 Confirm that you have selected the correct multicast address to filter WNE Data as shown in Figure 40 in

Appendix 3.

 Verify the LNB values that have been entered (refer to Figure 39in Appendix 3). Several WNE installations

have uncovered a different LNB value when examined by an engineer. For example, if it is believed that a

10GHz LNB is installed, try altering the L-Band frequency value by ± 500MHz. Popular LNB values tend to be

9.5GHz, 9.75GHz, 10GHz, and 10.5GHz.

 Check the quality of the RF coaxial cable connecting to the RX8200. The F connector is a coaxial RF

connector commonly used for “over the air" terrestrial television, cable television and universally for satellite

television and cable modems, usually with RG-6/U cable or, in older installations, with RG-59/U cable.

4.2 NOT GETTING IP DATA FROM WNE

 Check if the IP Output Port is enabled as shown in Figure 19. IP data will not be output from the RX receiver

until this port is enabled.

 Check that the physical ethernet cable is connected to Port 2 and not Port 1

 Check that the MPE Enable check box is enabled under the Decode tab and item MPE as shown in Figure 41

in Appendix 3.

 Can you ping Port 2? Open a command prompt and ping 172.16.2.2. If not, then the issue lies with either the

cable used to connect to the receiver or there is an issue with the network connection.

 Have you tried rebooting either the WNE Server and/or the RX8200 decoder? This often serves to reset

network card interfaces.

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Ericsson RX8000 Series Spezifikationen Seite 20